LiveChat is a live chat and help desk software that simply integrates into your osCommerce store to connect and communicate with website visitors and customers. It gives you the chance to provide fast, on-demand support in real-time. With that, issues and questions are resolved before they become obstacles to closing a sale.
Use LiveChat to answer questions about your products or services - even when your business is closed. It works as an easy-to-use live chat tool during the day and after business hours enables communication with customers by storing their messages as tickets.
Instead of waiting for customers to contact you, take the initiative and reach out to them proactively. By making the first step towards a conversation, you’re increasing sales opportunities.
With the LiveChat module for osCommerce, you’ll be able to add live chat to every page of your store, including the checkout, in no time. It also provides your customers’ cart details during a chat. The module is free, but you need a license of LiveChat to work with it. Available plans and pricing are listed at https://www.livechatinc.com/pricing/.
LiveChat comes with a 30-day trial - you can create a trial account during the process of extension installation. You can also sign up at https://www.livechatinc.com/signup/