BeezDesk eCommerce CRM and customer service platform The extensible BeezDesk CRM Customer Insight add-on helps you to improve both your understanding about your customers and your customer service by giving you a customer centric view about the customer related data in your osCommerce store. The modular Customer Insight view can be opened from any page with customer information (customer, order), while the CRM Pad is available on any store admin page. Developers can easily enhance the Customer Insight view e.g. with modules to pull-in customer related information from 3rd party systems and reduce development efforts to a minimum. There is no need to modify the core files to keep everything easy to update. The Customer Insight view gives you an immediate overview of all orders, products purchased, etc and can be upgraded towards a fully featured professional multichannel ticket system supporting email, live chat, Facebook, twitter, phone calls including web forms, knowledge base, forums and suggestion boards for a real multichannel customer support solution. This allows store owners to consolidate their communication channels and streamline their customer support. More information about BeezDesk CRM and the development roadmap on www.beezdesk.com Support Forum http://forums.oscommerce.com/topic/393431-beezdesk-crm-with-multichannel-ticketssytem-email-chat-facebook-twitter/ Screenshots included screen-video https://www.youtube.com/watch?v=hEzz2rbFqTc requires the free MailBeez framework version 2.9+ - free download on www.mailbeez.com easy 2-step installation for oscommerce 2.2 and 2.3 http://www.mailbeez.com/documentation/installation/basic-installation-oscommerce/ http://www.mailbeez.com/documentation/installation/oscommerce-2-3-x/ ---- MailBeez and BeezDesk are proud partners of osCommerce